Someone in need of support should always have access to it. If you are an older adult who feels overwhelmed facing your medical appointments alone, we encourage you to take advantage of the JFS Partners in Care Concierge program. Our skilled, trained partners will meet with you before your appointment (to prepare), and accompany you to your appointment (to support).

for Clients.


For caregivers and adult children who look after their parents, their participation in this program means improved quality of live. PiCC can ease the responsibility of caregiving by preventing burnout and relieving the stress of missing work. PiCC provides you with support as it decreases the amount of time caregivers must take off work to attend their parents’ medical appointments.

for Caregivers.


Volunteering for Partners in Care Concierge means you will support
older adults and their caregivers by facilitating communication during medical appointments. Though this position is especially appropriate for those with backgrounds in nursing, social work and/or allied health, we are happy to consider any volunteer who is interested in becoming a partner.

for Volunteers.


For organizations interested in bringing Partners in Care Concierge to your community, contact us to schedule a free phone consultation. We would be happy to share with you how we have designed PiCC to enhance patients’ adherence to medical instructions, add efficiency to systems, save costs, and help enhance your patient satisfaction levels. We are dedicated to helping answer your patients’ health needs.

for Communities.

For individual clients, we would be honored to serve you! JFS’ pre-screened, trained partners will help you prepare for medical appointments by meeting prior to the appointment to review any questions or concerns you may have for the medical staff you will meet. Together, you and your partner will create a list of questions as well as review any relevant medications. The goal for this meeting is for you to feel comfortable with your partner, and for the partner to feel prepared to provide adequate support during your upcoming appointment.


Our skilled, pre-screened, trained Partner will:

Meet with you prior to appointments to review your concerns, medications and medical history

Assist you from inside your home, into of our wheelchair-equipped State of Michigan approved vehicles

Accompany you to medical appointments and procedures

Assist you in scheduling follow-up appointments and/or purchase required medications

Facilitate clear communication between you and their your physician, making sure concerns are expressed and understood by both parties

Review the physician’s instructions with you, making sure to note follow-up appointments and any required medications

Provide a complete written record of what transpired at the appointment for you to keep and share with your caregiver and loved ones

Assist you from doctor's office into one of our wheelchair equipped State of Michigan approved vehicles

Accompany you back home and ensure your safe return inside the home

Follow up and provides notes summarizing the appointment

Provide continued emotional support and companionship

Participants in this program need not have their own transportation; JFS’ Transportation Services have joined forces with Partners in Care Concierge to ensure that both volunteer and client are safely transported to the appointment, and home again.

The Result?
Participants in PiCC are more compliant with their health care; and both patients and medical professionals benefit from more productive interactions. Family members and other caregivers enjoy relief and reassurance, knowing that JFS is looking after their loved ones and is providing the support services that have been relied upon by clients for 20 years.

Interested in our services? Contact us today to schedule your free consultation with a PiCC coordinator! (734)769-0209 or partnersincare@jfsannarbor.org

2245 S. State St., Ste 200
Ann Arbor, MI 48104

Phone: (734)769-0209
Fax: (734)769-0224
Email: info@jfsannarbor.org
Hours of Operation:
Mon-Thurs 9am – 5pm
Friday 9am – 3pm
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